Healthcare Workspace · In development
Retention is a behavioral problem before it's a billing one.
Patients don't churn on the day they cancel. The signal shows up weeks earlier—in how they talk about the plan, the side effects, the cost, the next appointment. The Healthcare Workspace is being built to read those conversations the way DECODX already reads sales calls.
Telehealth first · Design partners before general access
Why this exists
The intelligence layer doesn't care what the conversation is about.
DECODX measures trust, hesitation, commitment quality, and momentum in revenue conversations—with the evidence behind every score. The same behavioral signals appear in intake calls, adherence check-ins, and support conversations, where they predict whether a patient stays on plan.
Intake
Whether the patient actually understood and accepted the plan they just agreed to—or was being agreeable.
Adherence
Where confidence in the treatment starts to slip, and which conversation it slipped in.
Retention risk
The behavioral pattern that precedes a cancellation, surfaced before the renewal date rather than after it.
The cost objection
When price is the stated reason and something else is the real one.
Care team coaching
Which conversations are worth reviewing, ranked by what reviewing them would change.
Population patterns
What's true across a cohort, not just what's true in one chart.
Where this actually is
Being built. Not shipped.
The behavioral engine is live. It runs today on revenue conversations in the Sales Workspace.
The healthcare model is in development, with telehealth retention as the first use case.
Design partners come first. The telehealth teams who join early shape what ships—and get access before it's public.
On patient data
Handled before it's touched.
PHI handling, access controls, audit logging, and a signed BAA are part of the design of this workspace—not a retrofit after launch. Nothing runs against patient data until that's in place and verified.
Every output stays evidence-backed and reviewable by a human. DECODX does not make clinical decisions, and it is not a diagnostic tool.
Waitlist
Tell us what you'd want it to catch.
We're building this alongside a small number of telehealth teams. The fastest way in is to describe the problem you'd point it at—that's what we'll come back to you about.